How to find us
Contact technical support at NetBenefit
To contact our support services, please choose one of the options listed below.
Managed hosting support
Tel: 0845 832 0738*
Fax: 0870 458 9504
Email: Please enter your query into the Email tab within the Control Panel to contact Managed Hosting support
If you have lost your login details, please email accountmanagers@netbenefit.com
Support is available between the hours of 08:30 and 18:00. Out of hours support details are confirmed in your customer Welcome Pack.
Shared hosting support
If you are a shared hosting customer, please use the following telephone number and email address to contact shared hosting support.
Please note support for these services is available between the hours of 09:00 and 17:00, Monday, Tuesday, Thursday and Friday and between 10:00 and 17:00 on Wednesday.
Tel: 0845 600 3128*
Fax: 0870 458 9506
Email: support@netbenefit.com
24 hour systems status hotline
By dialling the following number, you will be able to access NetBenefit's 24 hour system status service.
Tel: 0845 600 3129*
Feedback and Complaints Procedure
We believe in providing excellent products and services backed up by first class support. However, we do realise that sometimes things do wrong. We will endeavour to put things right first time as quickly as we can. If you need to contact us to raise an issue, a complaint or give us some feedback then in the first instance contact us at support@netbenefit.com, or write to The Customer Experience Manager, NetBenefit Ltd, Prospero House, 241 Borough High Street, London SE1 1GA. We will acknowledge all correspondence within 8 working hours and aim to get a full answer to you within two working days.
* Calls are charged at BT local call rate and may vary depending on your provider.
