Dedicated servers
Project management process for complex hosting environments
NetBenefit offers the full range of managed hosting solutions from single dedicated server to complex database cluster. At NetBenefit the implementation of all complex solutions is managed by one of NetBenefit's team of Prince 2 qualified project managers. They will manage the process from the moment the contract is signed all the way through to completion and final client sign off before handing you over to one of our experienced account managers.
Your project manager will be in regular contact with you to ensure you understand what is happening throughout the duration of the following process:
Sales order
Project manager assigned
Start up /
initiation
Start server
build request
Create project plan
Technical
resource assigned
Client approval of
project plan
- Project plan
- Project team
- Risk log / Issue log
- Daily log
- Quality plan
- Acceptance criteria
Optional:
- Project brief
- Project approach
- Initiation stage plan
Managing
the project
Create work
packages
(delivery of hardware,
software, services)
Controlling a stage
(includes quality
testing)
Client feedback
(acceptance
testing)
- Work package
- Highlight report
- Network diagram
- Solution overview
Optional:
- End of stage report
Closing
Send client
information pack
and handover
to account
management
Start billing
Project closed
- Information pack
Optional:
- End of project report
- Lessons learned
- Follow-on actions
- Post project review
